Privacy Policy

Date of entry into force: 8 November 2024
Last updated: 08 November 2024

 

What is this policy about?

This Privacy Policy explains how Fénix Horizonte, Sociedade Unipessoal Lda., with its registered office at Avenida António Augusto d'Aguiar, 122 C, 3º 1050-019 Lisboa, collects and processes personal data that is necessary for the provision of services that are available through the WEBSITE.
The aim is for these services to be provided in an expeditious and hassle-free manner, describing the practices adopted to this end.

What is Personal Data?

Personal data is all information relating to a person and which identifies that person or makes that person identifiable, regardless of the nature and medium of the information and including the sound and image of the person.
Examples of personal data we collect: name, telephone number, e-mail address.

Identifiable means a person who can be identified, directly or indirectly, in particular by reference to an identification number or other factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

How will we use your Personal Data?

Fénix Horizonte, Sociedade Unipessoal Lda. will use the personal data you provide for the following purposes:

To analyse and respond to your messages, customer support and requests for information;
For the operations and management of the WEBSITE;
To keep track of your contact details;
These personal data processing operations are an essential tool for your satisfaction and for the activity of Fénix Horizonte, Sociedade Unipessoal Lda. and are carried out in accordance with the applicable legislation and best practices.

Your personal data will not be reused for other purposes that have not been previously identified or that are unrelated to the purposes for which they were initially collected.

Grounds for processing the Personal Data we collect?

The personal data that Fénix Horizonte, Sociedade Unipessoal Lda. processes has specific grounds, depending on the purposes for which it is intended.

In the following table you can see which foundations are in line with the purposes identified above:

  • So that we can send you newsletters or other publications that you have requested and/or that may be of interest to you - Consent for this specific purpose;
  • For the operations and management of the WEBSITE - Consent for this specific purpose (cookies) and legitimate interests pursued by Fénix Horizonte, Sociedade Unipessoal Lda;
  • To keep a record of your contact details - Consent for that specific purpose;
  • For the adaptation, improvement and modification of services, namely through the identification of usage trends, or to determine the effectiveness of promotional campaigns - Consent for this specific purpose (cookies);Legitimate interests pursued by Fénix Horizonte, Sociedade Unipessoal Lda;

What Personal Data do we collect?

The personal data that Fénix Horizonte, Sociedade Unipessoal Lda. collects and processes is only that which is necessary and appropriate for the purposes indicated above.

Fénix Horizonte, Sociedade Unipessoal Lda. will collect and process the following personal data:

  • To analyse and follow up the process of ordering products from Fénix Horizonte, Sociedade Unipessoal Lda. - E-MAIL; TELEPHONE; ADDRESS; NIF;
  • So we can send newsletters or other publications that you have requested and/or that may be of interest to you - NAME; E-MAIL;
  • For the operations and management of the WEBSITE - NAME; E-MAIL;
  • To keep a record of your contact details - EMAIL; PHONE; ADDRESS; VAT ID;

How do we collect your Personal Data?

We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and the e-mail messages you send us.

Your personal data is collected via your device as follows:

  • Through your browser;
  • Through cookies;
  • Through pixel tags and other similar technologies;
  • IP address;
  • Through your User data.

Fénix Horizonte, Sociedade Unipessoal Lda. is committed to processing your data in accordance with the law and in a legitimate manner.

Fénix Horizonte, Sociedade Unipessoal Lda. will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see When do we communicate data to third parties?).

The services of Fénix Horizonte, Sociedade Unipessoal Lda. are not aimed at minors and no personal data of minors is processed intentionally.

What are cookies?

Cookies are small information files that help identify your browser and can store information such as user settings and preferences.

Fénix Horizonte, Sociedade Unipessoal Lda. will store cookies on your device to personalise and facilitate browsing as much as possible, but also for troubleshooting, statistics, quality assurance and to monitor system security.

With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, which may be withdrawn at any time through specific browser tools.

What are pixel tags and other similar technologies?

Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some services to, for example, track the actions of users of the services (including email recipients), measure the success of our marketing campaigns and compile statistics on the use of the Services and response rates.

How do we protect your Personal Data?

Your personal data is kept secure through the adoption of various technical and organisational security measures that guarantee that only Employees and the processes that must access it have access to personal data, in accordance with the rules created for this purpose.

To protect your personal data we only use data centre providers that offer us adequate and documented security measures, namely guarantees that your personal data is stored on servers that are kept in controlled environments with limited access.

Personal data is kept on secure servers, with adequate security guarantees to protect personal data against unauthorised disclosure, loss, misuse, alteration, processing or access, as well as against any other form of unlawful processing.

Likewise, when you browse the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, is a security protocol that protects telecommunications via the Internet) and your password is stored using a one-way hash, i.e. it cannot be recovered (or disclosed) by anyone, including Fénix Horizonte, Sociedade Unipessoal Lda. and can only be reset.

Although we take the care and precautions we deem appropriate to protect the personal data you provide and we collect, you should realise that no security system is impenetrable.

You should therefore take certain precautions, such as keeping your password secret and not divulging it to anyone else; if you believe that your password has been misused, you should notify us immediately; you should also take care to log in and log out every time you close your browser.

How long do we keep your Personal Data?

Your personal data will be kept for as long as necessary for the purposes for which they are intended, as listed in this Privacy Policy. Thus:

  • To analyse and respond to your messages, customer support and requests for information - 5 years;
  • To analyse and follow up your application to work with Fénix Horizonte, Sociedade Unipessoal Lda. - 5 years;
  • So that we can send you newsletters or other publications that you have requested and/or that may be of interest to you - 5 years;
  • For WEBSITE operations and management - 5 years;
  • To keep a record of your contact details - 5 years;

How can you exercise your rights?

Before we explain how you can exercise your rights, you should know what they are. The law gives you the right to ask us to exercise the following rights:

  • Access: the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, the right to access your personal data;
  • Rectification: the right to have inaccurate personal data concerning you rectified and to have incomplete personal data completed;
  • Erasure: the right to have your personal data erased when one of the reasons listed in the legislation applies;
  • Limitation of processing: the right to obtain the limitation of processing if one of the situations listed in the legislation applies;
  • Objection: the right to object at any time to the processing of personal data concerning you;
  • Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.

You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission in www.cnpd.pt)

In order to exercise the above rights, you should contact Fénix Horizonte, Sociedade Unipessoal Lda. at (contact form appropriate).

If you ask us to delete some or all of your personal data, some of the services you have requested may not be provided and Fénix Horizonte, Sociedade Unipessoal Lda. will retain the personal data necessary to fulfil the legal obligations to which it is bound.

When do we communicate data to third parties?

Fénix Horizonte, Sociedade Unipessoal Lda. may use third parties to provide certain services, such as maintenance, technical support, marketing, invoicing or payment management, which may have access to some of the personal data, namely the data necessary for the contracted purposes.

Fénix Horizonte, Sociedade Unipessoal Lda. ensures that the entities that have access to the data are credible and offer high guarantees of protection, and that no data is transmitted to them beyond what is necessary to provide the contracted service. Fénix Horizonte, Sociedade Unipessoal Lda.as the person responsible for the personal data provided.

Fénix Horizonte, Sociedade Unipessoal Lda. may also transmit data to third parties in the context of investigations, enquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by a court order.

Third-party websites

The WEBSITE may contain links to other websites which may collect and process your personal data, and such processing is the sole responsibility of the owners of those websites, and Fénix Horizonte, Sociedade Unipessoal Lda. has no responsibility for their policies and/or practices.

Data transfers outside the European Union

In the event that data is transferred to third countries that do not belong to the European Union, Fénix Horizonte, Sociedade Unipessoal Lda. will comply with the legal rules, particularly with regard to the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.

The smallest

The WEBSITE is not aimed at minors under the age of 16, so we ask that minors do not provide us with personal data through the WEBSITE, application, social networks and social media or e-mails.

Sensitive personal data

Fénix Horizonte, Sociedade Unipessoal Lda, thanks you for not sending us or making us aware of any sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, health data or data relating to a natural person's sex life or sexual orientation.

If you still send us or make known these categories of personal data, they will be deleted immediately.

Changes to the Privacy Policy

Fénix Horizonte, Sociedade Unipessoal Lda. reserves the right to readjust or change this Privacy Policy at any time, and such changes will be publicised.

Our contact details

If you have any doubts or questions regarding this Privacy Policy, please contact us by e-mail at geral@fenixhorizonte.pt.